For buildings
Buildings measure movement. They do not record intent.
01
The record
Every question a visitor asks is stored as a structured record: what was asked, when, and in which zone. The records are ranked by volume, by zone and by hour.
The record is first party, because it comes from the visitor. It is declared, because the visitor said it in their own words at the moment they wanted something. It is owned by the operator.
Buildings already count movement. The record adds what people came for, and what they wanted that was not there.
02
What it shows
The dashboard is configured per operator. The views, the zones and the topics are set up around what each team needs, so a catering manager and an estates director do not see the same screen.
What people asked for
Every question, ranked by volume, by zone and by hour. The catering team can see what was asked at the counter between twelve and two. The estates team can see what was asked at the entrance on a Monday morning.
Unmet demand
When a visitor asks for something the building does not have, the question is still recorded. That is unmet demand, located to the zone it was asked from and counted like everything else.
What people asked for that is not there
A shop that is not in the centre. A service the campus does not offer. A seat with a power socket that the terminal does not have. These questions are the leasing, tenanting and amenity signal, located to the zone they were asked from.
How that changes
The same question volume, week over week, measured against what you changed. Open a second till and see whether the queue questions fall. Move the signage and see whether the directions questions move with it.
03
What it is not
Not just indoor navigation
Directions are one kind of question. The rest is availability, timing, suitability and permission.
Not a chatbot answering from a fixed document
It answers from the state of the building at the moment of asking, using the live and static data available.
Not an analytics dashboard inferring intent from movement
Analytics works backwards from movement after the event. Here the intent is recorded in the visitor's own words when it is declared.
04
How it is sold
An annual per site licence, scaled by floor area and zone count, covering the visitor interface, the operator dashboard and the sensing integration.
Separately, an aggregated and anonymised demand feed for leasing, tenant mix, amenity planning and catering.
05
Privacy and data
Questions are kept only as anonymised, structured records, with no link back to the person who asked.
Occupancy and queue data comes from ceiling mounted people counting sensors, with no cameras, no images and no device detection.
A data protection impact assessment is completed with the operator before every install, and any change of scope requires a formal update.
Next
See it against your own building.
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